While grocery retailers have worried about the supermarket up the street for many years, now they’re dealing with that same supermarket up the street, as well as various online models, meal kit delivery and alternative food and nonfood formats, including dollar, convenience and drug. In many categories, we see conventional retailer sales being squeezed while the opposites of the value spectrum (limited assortment and dollar store on the one end and specialty/organic formats on the other) are gaining in dollar share. At the same time, food e-commerce is ramping up, particularly in center store and routine purchases.

What’s a retailer’s best weapon in this competitive environment? People. Great people.

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